If you’re in the hospitality industry; an LMS can be the game-changer for you. Mainly since it has a dynamic nature; requiring constant adaptation and learning.
According to the Hospitality Global market report 2022, the projected growth of the global hospitality market is set to soar to a staggering $5,816.66 billion by 2027.
To cater to this, mastering the art of customer service & keeping up with latest industry trends is crucial. The right training can & will make a significant difference for your organization.
Customers, when they encounter convenience & quick redressal at hotels & restaurants, are quick to give a good review. So why miss out on it?
Through this blog, we’ll help you find the right LMS for hospitality industry training for your business. Especially with a curated list of the 15 best hospitality learning management systems in 2024.
What is an LMS for Hospitality?
It’s a learning management system designed to meet the unique needs of hotels, restaurants and other hospitality-related businesses. It empowers your staff with the skills and knowledge they need to ensure that your guests receive the best possible experience.
Explore in-depth about LMSs in our article on “what is an LMS?”.
Why use a Hospitality Software for Training?
More than just a tool, it’s a gateway to operational excellence & enhanced customer experience.
- These enable hospitality staff to acquire & refine skills crucial for customer service, operational efficiency and compliance with industry standards.
- A hospitality LMS helps a business/company maintain high service standards while adapting to industry changes.
Read how using Edmingle for your hospitality training helps reduce your operational cost by up to 20%.
Why is Training Necessary for Hospitality Staff?
In a sector where the quality of service directly impacts business success, investing in staff training is not just beneficial but vital. Here are the top 3 reasons why:
| 1.Well-trained staff can handle various situations with professionalism and efficiency. From routine tasks to unexpected challenges. |
| 2.Training also keeps staff updated on the latest hotel industry standards and practices. Thus, ensuring compliance with safety and health regulations. |
| 3.It boosts employee confidence and job satisfaction. This further translates into a better guest experience. |
Major Challenges in Training Hospitality Staff
Before moving on to the benefits and features that make an LMS suitable for hospitality training, let’s have a look on the challenges that exist.
Note that these exist primarily due to the diverse and dynamic nature of the industry.
| Firstly, it’s the high employee turnover rate. This directly means there’s a constant need for new employee training, which can further strain resources. |
| Secondly, the irregular and typical long working hours. These make scheduling training sessions difficult, especially without disrupting daily operations. |
| Additionally, there’s a wide range of roles within a hotel or restaurant. And this requires tailored training for each position. Hence, adding complexity to the already strained training process. |
| Furthermore, it’s a widely spread industry, which brings in language barriers and varied educational backgrounds among staff. This can pose challenges in delivering effective accessible training. |
| Finally, staying up-to-date with the rapid evolution of industry standards and customer expectations is another significant challenge. |
Now that we know what challenges to solve, let’s move on to the solutions part.
Since we’ve talked a lot about compliance, you might be interested in reading about LMS for compliance training.
5 Benefits of a Learning Management System for Hospitality Industry
A learning management system for the hospitality industry offers numerous benefits. The 5 major ones are:
1.Consistent Training Across Locations:
Modern SaaS LMS platforms aids the delivery of uniform training materials across different batches & locations. Thereby ensuring a consistent level of service quality.
Also read about multi-batch & branch management with Edmingle.
2.Flexible Learning Schedules:
Given the varying shifts and busy schedules, an LMS enables staff to access training at their convenience. Hence, leading to better employee engagement, completion rates and productivity.
3.Cost-Effectiveness & Scalability:
Online training reduces the need for physical training materials and trainers. Thereby leading to significant cost savings. Furthermore, as the business grows, an LMS can prove to be a long-term solution. By easily scaling to accommodate more users and content.
Explore about the scalability & flexibility of SaaS LMSs.
4.Customizable Content:
On an LMS, training content can be easily customized to cater to the specific needs of different roles. Ranging from front desk operations to housekeeping.
5.Rapid Response to Industry Changes:
As we said earlier, the hospitality industry is dynamic. This is where an LMS shines by allowing quick updates to training materials to reflect changes. Be it in regulations, technology or customer service trends.
By leveraging an LMS, hospitality businesses can improve their training processes & employee retention. While ultimately elevating the guest experience.
5 Key Features of an LMS for Hospitality
We’re now well-versed with the benefits of a hospitality learning management system. It’s more than just a tool as it addresses the challenges of this service-oriented sector.
Here are 5 learning management system features that make an LMS effective for this industry:
- Mobile Accessibility: For the on-the-go nature of hospitality work, modern LMS platforms are mobile learning-friendly. Hence, allowing staff to access materials from anywhere, at any time.
- Compliance Management: With the hospitality industry subject to numerous regulations, these often ensure compliance. Along with tracking and monitoring of compliance.
- Multilingual Support: Catering to a diverse workforce, a hospitality LMS should support multiple languages. Thereby ensuring that all staff can learn in their preferred language.
- Integration Capabilities: To streamline operations, these systems can often integrate with HRMS, CRMs and other operational software.
- Customer Service Focus: Specialized modules focus on enhancing customer service skills. These, without any doubt, are paramount in the hospitality industry.
By leveraging these features, hospitality businesses can ensure that their teams are well-equipped to provide exceptional guest experiences.
Multilingual support also means you can train your staff on various languages so as to serve a wide range of customers. To know more, read our blog on LMS for Language Teaching.
15 Best Hospitality LMS in 2024
There can’t be a better time for wanderlust to bloom and it’s evident from spending habits. Amidst this, the need for effective and efficient training becomes even more crucial.
To aid your decision making process, we’ve curated this list of the 15 best platforms to explore.
1.Edmingle
A standout for its user-friendly interface, Edmingle offers a wide range of features. With it’s AI-powered analytics-focused LMS, it becomes a perfect for the dynamic needs of hospitality training.
Some of its highlight offerings are:
- 100% white-labelled website, mobile apps & landing pages for enhanced brand presence.
- 24/7 Multi-channel access to exceptional customer support & service.
- Multiple training delivery modes including offline, online & hybrid.
- Data-driven approach for robust AI-powered analytics & comprehensive reporting.
To explore it’s benefits for your hotel/restaurant; book a free call with one of our experts.
2.Cornerstone OnDemand
This option comes with comprehensive development tools and rich analytics. It helps improve employee performance and compliance.
3.iSpring Solutions
Ideal for the hospitality industry, iSpring offers interactive courses and quizzes. Thereby making training engaging and effective for staff at all levels.
4.Absorb LMS
Known for its scalability, it’s an ideal option for hospitality businesses of all sizes. It offers a sleek and intuitive interface, with features that support both online and offline training.
5.SAP Litmos
This platform is known for its scalability and flexibility. Mainly because it ensures a consistent learning experience across widely spread locations.
6.Wisetail
Wisetail offers a brand-centric approach to train staff and manage performance. It excels in creating a community within the hospitality industry.
7.Coassemble
Offers mobile-friendly training solutions perfect for the dynamic and diverse environment of the industry. Along with easy content creation and real-time updates.
8.eHotelier
Specifically designed for this sector, eHotelier delivers specialized courses and certifications to enhance the skills of hotel staff globally.
9.Tovuti LMS
Tovuti shines with its engaging learning environment and gamification. It’s designed to keep learners motivated. The platform also offers robust reporting tools.
10.Lingio
This platform helps hospitality workers improve language skills crucial for guest interactions. It also facilitates tailored courses as per specific hospitality contexts.
11.Continu
Continu offers a modern and clean interface with a focus on social learning and collaboration. Its features encourage interaction among learners, making training more engaging.
12.Mykademy
Mykademy offers a balance of simplicity and powerful features. Its a cloud-based LMS that ensures accessibility and reliability for the fast-paced hospitality industry.
13.Innform
Innform combines compliance, skills and procedure training in one platform. Thus, making it easy for hospitality businesses to train staff from multiple locations.
14.eloomi
Known for its user-friendly interface, eloomi allows hospitality companies to customize training modules. In order to fit specific roles and responsibilities within the industry.
15.Skyprep
Skyprep combines ease of use with a comprehensive set of features. Its strong customer support and user-friendly interface make it a go-to choice.
With these 15 learning management system choices, we’re sure you might have an idea of what to look out for. Remember, the success of your training campaigns depends on your choice of LMS.
How to Choose the Right LMS for Hospitality Sector?
The market is filled with numerous options. This makes it challenging to choose the right one. What further adds on to this already complex task, are vast un-trustable resources.
So we thought what could we do to aid your decision-making process. And we came up with this 6-step quick guide.
| 1.Assess your specific training needs, including the types of online training courses required. | 2.Check if the LMS is user-friendly and accessible across various devices. | 3.Don’t ignore scalability. The system handle increased loads without performance issues. |
| 4.The LMS should seamlessly integrate with existing systems for efficient workflows. | 5.It should offer robust analytics to monitor employee progress and identify gaps. | 6.Lastly, ensure a good ROI without compromising on essential features. |
Ideally, the choosing process must go through LMS demos or LMS free trials. This strengthens you to make an informed decision that aligns with your goals.
Conclusion
The hospitality industry is dynamic & fast-changing. But with the growth forecast in the industry, effective training can draw the line between success and failure.
This is where you bring in an LMS for hospitality training. It doesn’t just train your hospitality employees but ensures enhanced customer satisfaction & service.
And that’s not the end. There are a multitude of benefits that adopting an LMS brings to your hospitality business; whether it’s a hotel, spa or restaurant.
The future of hospitality training is both bright and digital. Embrace the change and watch your business thrive.
FAQs on LMS for Hospitality Staff Training
1.How does an LMS for hospitality benefit hotels & restaurants?
It streamlines training across multiple locations & ensures consistent staff education. Be it on customer service, compliance or operations. It also enhances employee efficiency, leading to improved guest satisfaction in hotels and restaurants
2.Can an LMS accommodate the varying schedules of hospitality staff?
Yes, one of the key advantages of an LMS is its flexibility. It allows staff to access training materials at their convenience, fitting into their often irregular and busy schedules. This ensures ongoing training without disrupting day-to-day responsibilities.
3.Is it cost-effective to implement an LMS in a small or medium-sized hospitality business?
Absolutely. An LMS reduces the need for physical training materials and on-site trainers. Moreover, many LMS platforms offer scalable solutions, meaning you only pay for what you need/use. This is particularly beneficial for smaller businesses.
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