The learning management system (LMS) landscape has never been more diverse or competitive. Amidst this, customer satisfaction often gets overlooked.
34% of the time, customers switch brands because they are dissatisfied with Customer Service.
— Verint’s Customer Retention Statistics
As an increasing number of platforms join the race to acquire more users. The LMS industry has failed to provide quality customer support & service. But worry no more. Edmingle customer support and service is making significant waves. A SaaS LMS provider, it has a refreshing approach to customer satisfaction.
In this article, we delve into what sets us apart in the vast LMS landscape.
Customer Support and Service in the Current LMS Landscape
Most LMS platforms, despite their state-of-the-art features, often stumble when it comes to customer support. Some of the most common issues include:
- Delayed response times
- Limited number of channels to reach out
- Impersonal automated replies
- Limited knowledge of support staff
- Restrictive working hours
Over 8 years of existence in the industry, we’ve come across plenty of clients that have switched to our platform with one or all of the above-mentioned reasons.
The LMS domain is widely spread across. Competitors serve K-12, individual creators, small businesses and more. But one thing remains constant. And that’s the fact that almost every other organization is focused on chasing their own numbers. Of both users & revenue.
This leaves them no choice but to compromise on overall customer satisfaction. And customers, on the other hand, are left aghast. Not knowing how to approach this situation.
This is where Edmingle is shaping its legacy. Learning isn’t only about delivering educational content. But also about fostering a supportive ecosystem where every click, every query and every feedback loop is a stepping stone. One that leads towards a more profound learning journey.
Also read about Edmingle’s scalability & flexibility compared to an open source LMS.
Edmingle Customer Support and Service: A Paradigm Shift
Founded with the mission to help businesses in the skill development industry become independent of technology and delivery bottlenecks. All while reinforcing their potential to scale, Edmingle seamlessly blends innovative technology with educational expertise.
Striving for its vision of democratizing the world of e-learning, the platform promises not just a space to host and sell courses. But an entire ecosystem where educators can grow, engage and thrive.
The true quality of an LMS isn’t merely measured by the technology it employs or the content it delivers. It’s defined by the human touch that supports it.
Exceptional customer support and service is the bridge between technology and the people who use it. Ensuring not just satisfaction, but empowerment.
Edmingle strives to improve the customer experience by providing multiple channels to reach out to the support team. The team consists of experts that have resolved client queries well under 24 hours where the market standard is utmost 3 working days.
This separator can significantly obstruct the overall user experience. Especially when an instructor is struggling with time/business-sensitive issues.
Simply put, following are the offerings Edmingle has in terms of customer support & service:
- Dedicated Support Resource
- 24*7 Support Availability
- Call Support
- Email Support
- Live Chat Support
- Whatsapp Support
In clear difference to the industry norm, Edmingle’s approach to customer support and service is both proactive & empathetic. Here’s how we stand out:
- Quick & Efficient: Besides providing reliable & quality support, the team is quick & efficient. At Edmingle, we understand problems from your perspective and thus, solve them as soon as they arise.
- 24/7 Accessibility: Recognizing the non-traditional hours educators often operate in, Edmingle offers round-the-clock support. Whether it’s a midnight query or an early morning glitch, the team is ready to assist.
- Dedicated Support Resource: Edmingle provides a dedicated support manager for your online training academy to operate with ZERO operational hassles. Additionally, we’ve a wide range of channels to reach out to our support team, including; whatsapp, email, live chat and phone.
- Real Humans, Real Conversations: Instead of relying heavily on automated responses, Edmingle prides itself on its dedicated team of support professionals. Who engage in genuine conversations with users, ensuring personalized solutions.
- Empowerment through Knowledge: Beyond just problem-solving, Edmingle’s support team is trained to educate users. They often provide insights, tips and best practices to help educators maximize the platform’s potential. Furthermore, they’ve an in-depth support resource to help you navigate seamlessly through your queries.
73% of consumers say a good experience is vital in influencing their brand loyalties.
— Forbes
Real-World Testimonials: Edmingle Customer Support and Service
In the spirit of transparency & authenticity, we are proud to introduce a section that’s close to our hearts and integral to our mission. Our ‘Real-world Testimonials’.
This dedicated space is not just a proof of our commitment. But also a reflection of the experiences and stories of our valued clients.
- Mohan Balaswami, Managing Director at Digi C, lauds our customer support for its efficiency and swift resolution of inquiries.
- K.S., The Director of a renowned training firm, praises the consistent availability and effectiveness of our support team. Emphasising their pivotal role in facilitating a seamless user experience.
- Sharath B., Managing Director of a premier training institution, offers honors for our outstanding support services. Highlighting an impressive 24-hour response time that has significantly enhanced his operational experience.
- Bala M., another esteemed Director within our training business clientele, reflects this sentiment. Advocating for the ease of access to our support team and their practical resolution timeframe.
- Anil Kumar, Director at TSPL, provides testimony to the remarkable support he received. Noting the excellence in assistance that sets our team apart.
- Nitin K., Founder of a training enterprise we partner with, highlights our customer service for special praise. Citing the supportive nature of our team and their prompt issue resolution, tailored to the complexity of the challenge.
- Lastly, Gunjit G., Assistant Manager of Academic Operations, from a large training organization, shares his high satisfaction with our support. Affirming top-tier quality and the ever-ready posture of our team to resolve any difficulties that may arise.
The diverse and vibrant collection of client testimonials for Edmingle weaves a common thread: a deep-seated commitment to user satisfaction.
These stories collectively affirm Edmingle’s exceptional service and user-first mentality.
The uniform message of gratitude across these testimonials reflects not just coincidence. But Edmingle’s intentional effort to prioritize user needs. While fostering a community that champions our vision as passionately as we champion their success.
Summary
In an industry flooded with similar-looking platforms & each of them running to acquire new users. Edmingle’s focus on exceptional customer support and service acts as its unique selling proposition.
It’s a reminder that while features and innovations are essential, the human touch, empathy and genuine concern for user success can truly set a brand apart.
For those on the hunt for an LMS that values its users as partners in the true sense, Edmingle emerges as a frontrunner. Redefining standards and setting the bar high for competitors.
Edmingle’s story underscores an invaluable lesson for businesses across sectors. “In the digital age, where automation is king, genuine human connection and unwavering support can be your crowning jewels.”
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